NHS Friends and Family Test (FFT)

Last Updated: Monday, 02 February 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	January 2026	December 2025	November 2025
1. Very Good	99	92	106
2. Good	20	24	20
3. Neither Good nor Poor	2	3	8
4. Poor	7	5	5
5. Very Poor	5	5	4
6 Don’t know	0	3	1
Summary Scores
Positive	89%	88%	88%
Negative	9%	8%	6%
Neutral	2%	4%	6%

Feedback shared from Friends and Family test responses:

Below is a selection of comments shared in Friends and Family test feedback:

• • 'The GP I saw was really lovely and very helpful . I felt very comfortable as she showed good patient care and listened to my issue.'
  • 'Receptionist was friendly and helpful and the nurse was kind and listened to what I had to say.'
  • 'At once I felt comfortable and the staff were so friendly that I felt very confident that I was in good hands.'
  • 'The receptionist was polite. The waiting room was warm. The doctor was very nice. He was informative. He listened to me and examined me.
  • 'Seen very quickly by GP when called with concerns for baby and very thorough assessment completed with clear guidance.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here: Great Crosby and Thornton - Patient Newsletter - December 2025

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here: Great Crosby and Thornton - How to access online services