NHS Friends and Family Test (FFT)
Last Updated: Friday, 16 October 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | July 2026 | August 2026 | September 2026 |
| 1. Very Good | 100 | 21 | 76 |
| 2. Good | 15 | 4 | 17 |
| 3. Neither Good nor Poor | 4 | 2 | 8 |
| 4. Poor | 1 | 0 | 3 |
| 5. Very Poor | 1 | 2 | 8 |
| 6 Don’t know | 0 | 0 | 1 |
| Summary Scores | |||
| Positive | 95% | 86% | 82% |
| Negative | 2% | 7% | 10% |
| Neutral | 3% | 7% | 8% |
Feedback shared from Friends and Family test responses:
Below is a selection of comments shared in Friends and Family test feedback:
- 'Nurse was very professional, put me at ease and very informative.'
- 'Good response to my queries and the doctor was on hand to route it straight to the correct location.'
- 'Very professional staff, centre was very clean.'
- 'My appointment ran on time, ease of logging in, easy to park.'
- 'Receptionist very polite as was doctor, could not fault.'
- 'I received answers to all my questions . The nurse was attentive and professional.'
- 'The doctor listened and completed a thorough assessment in a polite and timely manner. Happy with the service I received today.'
- 'Appointment given quickly. Very sympathetic, clear and helpful consultation.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here.
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You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice. You can view the guide here.